In order to avoid having your toll carrier changed without your consent, Calaveras Telephone Company can establish a Preferred Inter Exchange Carrier (PIC) freeze on your account. A PIC freeze prevents a change in your preferred carrier selection unless you give us your express consent to remove the freeze. While the PIC freeze remains on your account, you cannot be switched to another carrier without your permission or "slammed" by an unauthorized carrier. A PIC freeze prevents a change in your preferred carrier selection unless you give us your express consent to remove the freeze.
You MUST provide written or verbal authorization for this.
The PIC restriction may be lifted by either written or verbal authorization. No change of carrier can be made on your account until you remove the PIC freeze. You can print out a copy of the PIC Freeze Removal Form. Or, you can set up a three-way conference call with you and your carrier of choice in order to lift the PIC freeze. If the change is done by conference call, you will need to provide us with your personal verification data such as your drivers license or social security number to remove the PIC freeze. The steps required to remove the PIC freeze are in addition to the regular security and verification procedures necessary to change your preferred carrier.
There is no charge for the PIC freeze service. If you would like us to place a PIC freeze on your account, please contact our office at 785-2211 or toll free at (800) 253-2511. You may also download and print the form below. Fill it out and send it to Calaveras Telephone.